Maildrop Icon

Login to

The first time you add a email to Salesforce, or if you pick Login from the Maildrop menu, you'll be promoted to login to your account

the login window

Enter your usename and password into the boxes, If your administrator hasn't set any trusted IP ranges, then you may need to enter your API Security token as well. If you don't know your API Security Token, login to the regular web application, goto Setup -> My Personal Setup -> Reset My Security Token from that page you can reset your token and have a new one emailed to you. Enter your token after your password, e.g. if your password is fred and your security token is abc123 you'd enter fredabc123 in the password field. For more information see the "Identity Confirmation" topic in the help.

For the vast majority of users, you can leave the server on the default of If you wish to use Maildrop with a Sandbox account, then pick from the server drop down.

Warning: Do not add as a server, this is only used for interactive browser logins, and is not used by the API.

If you want to use Maildrop with other environments, such as pre-release, then you can click the + button to add a new server.

Common Login Errors

INVALID_LOGIN: Invalid username, password, security token; or user locked out.

LOGIN_MUST_USE_SECURITY_TOKEN: Invalid username, password, security token; or user locked out....
To login from this IP Address, you need to supply your API Security Token, as well as your password. When accessing Salesforce--either via a desktop client or the API--from outside of your company’s trusted networks, you must add a security token to your password to log in. To receive a new security token, log in to Salesforce at and click Setup -> My Personal Information -> Reset Security Token.

See also

Add an Email
Create a Case